Privacy Policy

This Privacy Policy describes how Chalet September (hereinafter referred to as “we”, “our site”, “our chalet”) collects, uses, stores and protects the personal data of website visitors. https://septemvrihut.bg/in accordance with the General Data Protection Regulation (GDPR).

1. What data we collect

When using our website or making a booking, we may collect the following categories of personal data:

Name and surname
Email address
Phone number
Address (if provided at time of booking or payment)
Booking information (check-in date, number of guests, room type)
Payment system details – Paysera – we do not store full bank card details)

2. How we use your personal data

We use the collected data to:

Reservation processing and confirmation
Communication with you regarding your stay
Issuing invoices and processing payments
Improving our services and website
Compliance with legal obligations

3. Sharing data with third parties

Your personal data will not be sold or disclosed to third parties without your consent, except in the following cases:

Payment operators (e.g. Paysera, Stripe, PayPal) when you make a payment
Hosting providers and IT support (only when necessary for the functioning of the site)
Tax and regulatory authorities – where required by law

4. Cookies

The site uses cookies to:

Main functionality of the site
Collection of anonymous visit statistics (e.g. via Google Analytics)
Improving user experience

You can manage your cookie settings through your browser settings or through the consent banner when you first visit the site.

5. Your rights

Under the GDPR, you have the right to:

Get access to personal data stored about you
Correct inaccurate or incomplete data
Request deletion of your data (in some cases)
Limit their processing
Objections to processing
Submit a complaint to the Data Protection Commission (www.cpdp.bg)

6. Data security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction.